Privacy Policy

Why we collect and process personal data
What we do with your personal data
Third parties with whom we share your personal data
Website visits and coordination of cookies
Marketing
Right to be forgotten
Data Retention
List of cookies

Why we collect and process personal data

Personal data is collected by The Clever Baggers under the lawful basis of Contract. That is, so that we can provide the goods you order from us, or so that we can answer your enquiry which may lead to an order or other form of contract between The Clever Baggers and yourself.
There are three ways we collect personal data through our website:

  1. Enquiry forms such as ‘Contact us’ or ‘Become a Clever Bagger’
    Data collected using these forms is processed by us in order to respond to your enquiry
  2. During the process of requesting a quotation or placing an order
    We require certain personal data, such as name and contact details, to be able to fulfil your order, including delivering your goods and keeping you informed of progress. Some data will be shared with third parties in order to achieve this.
  3. Data collected automatically
    Our system will record your IP address when you visit our website or complete any online forms on our website. This is an anti-fraud measure used by the majority of businesses operating online.

What we do with your personal data

Personal data is held in our order management system databases. Some data is shared with third parties in order for us to complete and deliver your order.

Third parties with whom we share your personal data

Please find listed below the third parties with whom we share personal data for the reasons given above. Each business name links to their privacy policy, which will open in a new tab when clicked.
Couriers: Royal Mail, Parcel Force, DHL
Payment processors: Barclaycard, PayPal
Mailing list service provider: MailChimp – please note this is only if you have opted to receive our newsletter. Further information in Marketing section below.

Website visits and coordination of cookies

In order to better understand the needs of our customers and visitors to our website, we use web analytics services to gather anonymised information via standard tracking technologies.
These services are provided to us by Google and Bing (links are to their privacy policies and will open in a new tab).
We also use cookies to enable functionality of the website such as keeping track of shopping cart contents.
For a full list of cookies required for correct functionality of The Clever Baggers website, please see List of Cookies below.

Marketing

Personal data collected when you sign up to our email newsletter is collected and processed under the lawful basis of Consent. As stated above, our mailing service provider is MailChimp and their privacy policy can be viewed here.
You may withdraw consent for this at any time by unsubscribing from the newsletter.

Right to be forgotten

The General Data Protection Regulation (GDPR) gives you a ‘right to be forgotten’. To request this, please contact us via our Contact Us form or by emailing gdpr@thecleverbaggers.co.uk

Data Retention

In compliance with with the standard for ISO 9001:2015, we retain records for a minimum of 2 years from date of order completion.
In compliance with UK law relating to financial record keeping, we retain information for a minimum of 7 years.

List of Cookies

Cookies used for correct functionality of The Clever Baggers website are:

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.