Returns policy

CANCELLATION - PLAIN ORDERS
 
Under ‘CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS’, you are entitled to cancel your order up to 14 calendar days after receipt. You must notify the Company in writing within that period. The Company will issue refunds within 14 working days from receipt of the returned goods or proof of return. The items must be returned to the Company within 14 days of cancellation, clearly stating the reason for return. Where a complete order is cancelled, standard postage charges shall be refunded, any additional or express services selected by the customer shall be at the expense of the customer. Where only part of the order is cancelled, only the value of the cancelled goods shall be refunded. The Company cannot accept responsibility for items lost during transit and advises that customers should retain proof of postage as a minimum. The Company will not refund return postage costs. The Company reserves the right to claim for any losses in the event of goods not being returned. Any returns made outside of this policy will be accepted at the discretion of the company. Upon acceptance of the return, a refund for the value of the returned goods only, minus an administration charge of 5% of the total order value will be issued. This does not apply to any custom printed orders. Your statutory rights are not affected.